Terms of Service

Life Maid Easy, Life Maid Easy Home Cleaning Services, LME operate the business as a service provider under the following terms and conditions.

LME reserves the right to make changes to these conditions without giving prior notice. By requesting LME to provide service by any means, telephone, email, booking form and or direct conversation – the client accepts that these terms and conditions are binding as an agreement.

Payment – We accept Visa, Mastercard, or Cash. We require a credit card prior to the appointment to secure the booking. Full payment must be made to Life Maid Easy upon completion of the service. All payments after 30 days are subject to a 2.5% interest rate per month (30% per year). A $25 fee is applied to all NSF or decline cheques. Once credit card information is captured LME does not have the ability to view the credit card information and may request Credit Card information prior to service date. A hold will be placed on your credit card for the full amount 3 days in advance of the service date. Upon completion of services, LME will release the Credit Card hold and capture the full payment. LME reserves the right to suspend its cleaning service if a bill is not paid.

Arrival times – are only estimated, as traffic congestion and weather conditions are beyond our control. We do our best to be on time, please allow +/- 30 minute arrival window.

Prices are estimates and or quotes for labour only. LME reserves the right to amend an estimate and or quote if on arrival conditions and or circumstances are substandard or vary from information provided to LME.

Time estimates – given by LME for cleaning services, are only an estimate as size of the area and the actual level of soil load as well as conditions encountered have a direct impact on time needed. Only Estimate times based on normal conditions and accurate Square footage will be Guaranteed.

The client agrees to instruct an LME Member on what tasks to do as per their requirements or provide a list of requirements/ tasks and giving priorities of tasks to be undertaken. If no instructions are given LME will follow its standard Cleaning check list and finish any tasks, time permitting.

Keys Lost or misplaced by LME will be subject to the cost of replacing the key only.

The client has the responsibility to deactivate any alarms and no responsibility for the triggering of an alarm system or costs related to a response will accepted by LME.

Quotations are valid for 15 Days.

Washing of clothes and ironing of clothes is done at the risk of the client. The client needs to instruct the LME Member on fabric and color selection and iron settings. A steam iron in good working condition needs to be provided.

Any equipment moved for any reason is done at the risk of the client e.g. Fridge, washing machine etc.

Cancellation and postponement of services:

If you need to cancel or reschedule, contact us at least 72hrs in advance to avoid any penalty fees.  This gives LME the fair opportunity to replace the void in our schedule.  If we’re given short-notice within 48hrs we charge a $75 fee, and within 24hrs the full amount is charged.  

If you’re experiencing Covid symptoms, you must remain contained within one room for the duration that the cleaners are on-site.  We will not be cleaning that room.  Instead, we can either reduce the duration of the appointment or (pending availability) schedule a complimentary touch-up visit at another date, where we’ll return to service that missed room. 

Extenuating Circumstances that waive penalties:

Overview

This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impractical or illegal to accommodate the original appointment. 

When this Policy allows for cancellation, it controls and takes precedence over the appointment’s cancellation policy. Clients that are impacted by an event covered by this Policy can cancel their cleaning and will not be charged any penalty fees. Cleaners that are impacted by an event covered by this Policy can cancel without adverse consequences.

What events are covered

This Policy uses the term “Event” to refer to the following situations that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the cleaning appointment.

Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, snow storms in areas where snow tires are common and snow removal is regularly scheduled.

Declared emergencies and epidemics. Government-declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include Provincial gradual ending for COVID-19 orders and regulations

The COVID-19 provincial state of emergency declared under the Emergency Program Act ended at 11:59 pm on June 30, 2021. Certain orders and regulations made during the state of emergency are extended to help with a gradual transition back to normal. 

Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.

Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to the job-site resulting in inability for cleaners to access the home. This does not include non-binding travel advisories and similar government guidance.

What is not covered

Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the cleaning appointment was made; and transportation disruptions like road closures, as well as flight, train, bus and ferry cancellations. If you cancel a cleaning in these cases, the penalty fee applied will be determined by the cancellation policy that applies to the appointment.

What to do next

If we notify you or publish information confirming that this Policy applies to your appointment, please follow the cancellation instructions that we provide (email support@lifemaideasy.com or call 1-833-247-6243). If you believe this Policy applies to your booking, but we have not notified you or published information about the Event, please contact us to cancel your reservation. In all cases, you should be prepared to provide documentation that shows how the Event has impacted you or your cleaning appointment.

If you have questions, please contact us.

Other things to be aware of

If you’re experiencing Covid symptoms, the appointment will still be honored but you must remain contained within one room for the duration that the cleaners are on-site.  We will not be cleaning that room, but can schedule a complimentary 1-hr touch-up to return after your quarantine is complete, where we’ll return to service that room.

The client is responsible to provide access to LME as agreed and in the event of a no show or lock out by the client; the client will be held liable for the full service fee and or costs related to such.

Employing LME staff or Poaching of Staff.

No staff member or ex-staff of LME may be offered or given temporary or permanent employment by the client directly or indirectly (family, work) without prior negotiation with LME and payment of the placement levy. The period of protection is agreed to as 6 (six) months. This applies from the date of termination of services of LME by the client irrespective of any cause or reason. Should a staff or ex staff member be employed within the said 6-month period the client agrees to be liable for a referral/ placing fee calculated the higher of $2500

Claims and Complaints:

1. The client is responsible for reporting any incident, breakage, damage and loss or complaint within 24 hours of completion of the service. Failure to do so will nullify any re-clean or action to rectify the issue. The Prime Person will be considered the person at the premise, or as delegated by the client. If the prime person is happy with our work and or LME when we leave, no claim or rectification of any work will be done at the request of the absent party (non – supervising client). Any problems are to be rectified prior to us leaving
2. The client is responsible for securing – cash, jewelry and other small items of value. LME has a zero tolerance policy in terms of theft and dishonesty. No responsibility or liability is accepted for any of the above. (The client must avoid unnecessary temptation). Bags may be kept by the client and given to the LME member at the end of the day, or bags may be inspected by the client. LME will do random inspections of bags.
3. If a client suspects theft or actual theft has taken place, it is the client’s responsibility to report the incident to both LME management and the Police. The client will lay a charge of theft, if actual theft has taken place and follow through to the point of actual prosecution. LME will not be responsible for any loss due to theft.
4. The client or a representative has the responsibility to be present both at the start and end of each service and to inspect any cleaning performed prior to the LME Member leaving the premises. This will enable LME to rectify any work not done or not done correctly, while still on the premises. Where LME is only advised later, we will rectify at the sole discretion of LME management at the next clean or if possible make other arrangements to do so, when convenient.
5. Complaints need to be made within 24 hours of the completion of the service. (If client is not at the premises on our departure as agreed with LME). Where the client or delegate is at home we must be advised prior to departure. No subsequent complaint will be entertained.
6. The client is responsible for securing or removing all fragile or easily breakable items from areas that need to be cleaned. Items excluded from any liability by LME are cash, jewelry, art works, antiques and items of sentimental value. (including damaged, fragile or unsecured items or objects)
7. The client undertakes to advise LME management or an LME Member any defects of all items or fixtures that may be cracked, chipped, scratched or unstable and as such be prone to further damage or to cause damage of any nature. Any such item and or fixture is cleaned or handled at the exclusive risk of the client.
8. Lost keys if lost by an LME representative will be limited in terms of liability by LME to the actual cost of the lost key, subject to a maximum amount of $250.00 in total
9. LME reserves the right not to be liable for any action or service if service is postponed due to broken equipment, or any circumstances beyond our direct control, or if there are issues in terms of safety.
10. LME reserves the right not to be responsible for accidental damage or loss of any nature. We hold insurance for damage over $1000 (one thousand dollars) for provable claims.Insurance:
11. LME has insurance to cover any accidental damages caused by a LME member of staff at a point of service, subject to the damages been reported within 24 hours of completion of the service in writing either per email or to LME. No consequential damage will be covered
12. Insurance will not cover anything that may breakdown or stop working at any time and this would include but is not restricted to the, computer, fridge, freezer, micro wave, dish washer, tumble drier, stove, oven, washing machine and tumble drier or the instability of any item which the client is already aware of, such as headboards, bathroom fixtures or other property fittings. The client is obliged to notify LME management of fittings that are poorly secured, not secured or appliances that are not in proper working order. No liability will be accepted by LME for any of the above for damage caused directly or indirectly.
    
    

Good business relationships:

1. Any Billing dispute should be made 72 hours after LME sent the receipt. Any dispute thereafter will not honored. Granted dispute will be credited to the account on the next schedule appointment. In the event that there are no schedule appointments, a refund will be issued back to the account of the client.
2. No client will be entitled to a full or partial refund; this is subject to the discretion of LME.
3. Should a client not be satisfied with the level of service from LME and such is conveyed to LME within the prescribed 24hr period of completion of the service, or as defined above. LME reserves the right to do a re-clean of the specific area and or item only at an agreed time and day. The client will need to be present during the re-clean.
4. A re-clean will only be carried out once.
   
   

These terms and conditions shall be governed by British Columbia law.

By submitting the booking form or request for a quotation, you accept all terms and conditions of LME on the Life Maid Easy website as a binding agreement.