Life Maid Easy, Life Maid Easy Home Cleaning Services, and LME conduct their business as service providers by the following terms and conditions.
LME reserves the right to modify these conditions without providing prior notice. By seeking LME's services through any means, such as telephone, email, booking form, or direct conversation, the client agrees that these terms and conditions serve as a binding agreement.
- Payment – We accept Visa, Mastercard, or Cash. A credit card is required before the appointment to confirm the booking.
Full payment must be given to Life Maid Easy once the service is completed. All payments overdue by 30 days will be subject to a 2.5% monthly interest rate (30% annually). A $25 fee is applied to all NSF or declined cheques.
After capturing the credit card information, LME cannot view it and may request it again before the service date. A hold equivalent to the full amount will be placed on your credit card 3 days before the service date.
Upon completion of services, LME will release the Credit Card hold and capture the full payment. LME reserves the right to suspend its cleaning service if a bill remains unpaid.
- Arrival times are estimates since traffic congestion and weather conditions are unpredictable. We do our best to be punctual. Please allow a +/- 30-minute arrival window.
- Prices are estimates or quotes for labor only. LME reserves the right to revise an estimate or quote if the conditions or circumstances upon arrival are below standard or differ from the information given to LME.
- Time estimates – provided by LME for cleaning services are approximations since the size of the area and the level of dirt, and the conditions encountered directly impact the time required. Only Estimate times based on standard conditions and accurate square footage will be guaranteed.
- The client agrees to direct an LME Member on the tasks to perform according to their requirements or to provide a list of requirements/tasks, prioritizing them. If no instructions are given, LME will follow its standard cleaning checklist and complete any tasks as time allows.
- Keys Lost or misplaced by LME will incur a cost equal to the price of replacing the key.
- The client has the responsibility to deactivate any alarms. LME will not accept any responsibility for triggering an alarm system or costs related to a response.
- Quotations are valid for 15 Days.
- Washing and ironing of clothes is done at the risk of the client. The client must instruct the LME Member on fabric, color selection, and iron settings. A steam iron in good working condition must be provided.
- Moving any equipment, for instance, a fridge or washing machine is done at the client's risk.
- Cancellation and postponement of services: If you need to cancel or reschedule, contact us at least 72hrs in advance to avoid penalty fees. This allows LME the opportunity to fill the vacancy in our schedule. If we’re given short notice within 48hrs, we charge a $75 fee, and within 24hrs, the full amount is charged.
Extenuating Circumstances that Waive Penalties
This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking, making it impractical or illegal to fulfill the original appointment.
This Policy allows for cancellation in such cases, overruling the appointment’s standard cancellation policy. Clients affected by an event covered by this Policy can cancel their cleaning and will not be charged any penalty fees. Cleaners affected by an event covered by this Policy can cancel without facing any consequences.
This Policy uses the term “Event” to refer to the following situations that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the cleaning service:
- Unexpected death or serious illness of a client or immediate family member
- Serious injury that directly restricts a client’s ability to use Life Maid Easy's services
- Significant natural disasters or severe weather incidents impacting the location of service or the client's location
- Urgent travel restrictions or security advisories issued after the time of booking by an appropriate national or international authority (such as a government office or department)
- Endemic disease declared by a credible national or international authority (such as the US Centers for Disease Control or the World Health Organization)
- Severe property damage or unforeseen maintenance issues that directly impede the ability to provide service.
- Legal or regulatory obligations imposed after booking that prevent the client from receiving Life Maid Easy's service
To cancel under this Extenuating Circumstances Policy, the client must provide documentation that proves an event is covered.
Please be aware that any circumstance or event that was known or reasonably foreseeable at the time of booking, even if it later became more severe, would not be considered an Extenuating Circumstance under this Policy.
Please note that this Policy does not apply to discomfort with travel, fear of travel, or other personal choices or circumstances other than as expressly outlined in the eligible events listed above.
While LME will always attempt to act fairly and reasonably, whether a cancellation falls under the Extenuating Circumstances Policy will be at LME’s sole discretion.
Breakage and Loss – LME does its utmost to respect the client’s property. However, in case of breakage or loss due to LME’s actions, LME will repair or replace the item. A deductible of $50 is applied per incident.
The client’s presence – is not necessary during cleaning. However, if the client is home during the cleaning, LME requires them to stay in an area that is not cleaned to prevent work delays.
LME reserves the right to refuse to clean a house deemed hazardous to health or safety.
For more information or clarifications regarding these terms and conditions, kindly contact LME directly.
Engaging LME Staff or Poaching
The client and any associated individual (directly or indirectly) may only offer or provide temporary or permanent employment to a current or former staff member of LME with prior negotiation with LME and payment of the placement levy. This condition is effective for six months from the date of termination of services by the client for any reason. If a current or former staff member is employed within these six months, the client agrees to pay a referral/placement fee of $2500.
Claims and Complaints
The client must report incidents, damages, or complaints within 24 hours of service completion. Failure to do so will void potential remedies. The primary contact will be considered the person present at the premises or nominated by the client. If this individual approves the work done by LME before departure, no subsequent claims or rectification will be acknowledged. Any issues should be addressed before LME departs.
Clients must ensure the security of cash, jewelry, and other valuable small items. LME adheres to a zero-tolerance policy concerning theft and dishonesty. We do not accept any responsibility or liability for these items. In case of suspected or actual theft, the client must report the incident to both LME management and the police. If necessary, the client will lay a theft charge and follow through to the point of actual prosecution. LME will not be held liable for any loss due to theft.
The client or a representative must be present at the start and end of each service, inspecting the cleaning performed before LME staff departs the premises. This will allow LME to correct any work not completed or not done to the client's satisfaction while still on the premises. If LME is informed of an issue later, rectification will be carried out at LME management's sole discretion, at the next clean or, if possible, at other mutually convenient times.
All complaints must be lodged within 24 hours of service completion. A subsequent complaint will only be entertained if the client or their representative is present on the premises when the LME staff departs.
The client is responsible for securing or removing all fragile or easily breakable items from areas to be cleaned. LME will not be liable for cash, jewelry, artwork, antiques, and sentimental items, including damaged, fragile, or unsecured items.
Clients must inform LME management or an LME staff member of any defects or issues with items or fixtures that may be prone to further damage or cause damage of any nature. Any such thing is cleaned or handled at the client's sole risk.
If an LME representative loses keys, liability by LME is limited to the actual cost of the lost key, up to a maximum amount of $250.00.
LME reserves the right not to be liable for any action or service if service is postponed due to broken equipment, circumstances beyond our direct control, or safety concerns.
LME carries insurance to cover any accidental damages caused by an LME staff member during service, provided the damages are reported within 24 hours of service completion in writing via email or to LME. However, this insurance will not cover items prone to breakdown or stop working at any time, such as computers, fridges, freezers, microwaves, dishwashers, tumble dryers, stoves, ovens, washing machines, or any unstable item. The client must notify LME management of poorly secured fittings or appliances needing to be in proper working order. LME accepts no liability for any damage caused directly or indirectly by such items.
Good Business Practices
Any billing disputes should be lodged within seven days of receipt of the invoice. Disputes lodged after this time frame will not be considered. Payments are due within 30 days of the invoice date. Late payments may incur a 1.5% per month on the unpaid balance.
LME reserves the right to suspend or cancel service if payment is not made within the stated period. In the case of a canceled contract due to non-payment, the client will be liable for any costs associated with the collection of the balance due, including but not limited to attorney's fees and court costs.
LME reserves the right to change the rates and terms of service with 30 days' notice to the client. The client can either accept the new rates or terminate the service agreement without penalty. If the client continues to use the service after the effective date of the rate change, it will be considered acceptance of the new rates and terms.
LME will take all reasonable precautions to keep the details of your order and payment secure. However, we will not be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our website.
In the event of extreme weather or other unforeseen circumstances, LME reserves the right to reschedule services at the earliest convenience of both parties. The safety of our staff is paramount, and services will not be provided in conditions that may be hazardous.
The client acknowledges that any trademarks, trade names, copyrights, patents, and other intellectual property rights created, developed, subsisting, or used in or in connection with providing any services shall remain the sole property of LME. The client shall not, during or at any time after the completion, expiry, or termination of the Service Agreement in any way, question or dispute the ownership by LME thereof.
By the provisions of the Copyright, Designs, and Patents Act 1988, LME and its licensors retain all copyrights in any text, graphic images, and software owned by LME and, at this moment, authorize the client to electronically copy documents published herein solely to transmit or view the information. The client may not mirror, modify or otherwise alter any files on this website for rebroadcasting or print the information contained therein without written permission from LME.
This agreement and the interpretation of its terms shall be governed by and construed by the laws of the jurisdiction where LME operates and subject to the exclusive jurisdiction of the federal and state courts located therein. The client consents to the personal jurisdiction thereof.
This agreement contains the entire agreement between the client and LME regarding the use of the service and supersedes all prior written and oral understandings and writings.
The Agreement may only be amended in writing by the party waiving compliance. Nothing in this Agreement shall be construed as making either party the partner, joint venture, agent, legal representative, employer, or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations, or commitments of any kind or to take any action that shall be binding on the other, except as provided for herein or authorized in writing by the party to be bound.
LME shall not be responsible or liable for any loss or damage, directly or indirectly, caused by events or circumstances beyond its control, including but not limited to Acts of God, fire, theft, failure of suppliers or subcontractors, governmental authorities actions, war, national emergency, riot, civil commotion, malicious damage, insolvency, storm, flood, earthquake, explosion, accident, equipment failure, unavoidable technical problems, or any similar events.
LME's total liability for any claim arising out of any order, whether in contract, tort (including negligence), or otherwise, shall not exceed the price of the services provided. This is the maximum amount for which LME is responsible.
Any notice, request, or other document to be given under this Agreement shall be in writing and sent by post, email, or delivered personally to the recipient at the address specified in the Agreement or such other address as may be notified in writing from time to time.
LME shall not be liable for any delay in performing, or failure to perform, any of its obligations under this Agreement if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
This Agreement may be terminated by either party upon written notice if the other party:
a. Breaches any of its obligations under this Agreement and fails to remedy that breach (if remediable) within thirty (30) days after receipt of notice in writing requiring it to do so;
b. Becomes insolvent, or is unable to pay its debts, or fails or admits in writing its inability generally to pay its debts as they become due, or makes a general assignment for the benefit of creditors;
c. Is dissolved or liquidated or takes any corporate action for such purpose;
d. Has a receiver, trustee, custodian, or similar agent appointed by any court order.
Upon termination of this Agreement, the Client shall immediately pay LME all of LME’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, LME may submit an invoice, which shall be payable immediately upon receipt.
Both parties agree to maintain the confidentiality of all information received from the other party during this Agreement, and for five years after the termination of this Agreement. Confidential information shall not be disclosed to any third parties without the prior written consent of the other party.
Both parties agree to comply with all applicable data protection and privacy laws and regulations in performing their respective obligations under this Agreement. Each party shall take appropriate technical and organizational measures against unauthorized or unlawful data processing or its accidental loss, destruction, or damage.
Governing Law and Jurisdiction
This Agreement shall be governed by and construed by the laws of British Columbia. Each party agrees to submit to the exclusive jurisdiction of the courts of British Columbia] about any claim or matter arising under or in connection with this Agreement.
This Agreement constitutes the entire agreement between the parties and supersedes. It extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter.
This Agreement may not be modified, amended, rescinded, canceled, or waived, in whole or part, except by a written amendment signed by both parties.
Failure or delay by either party to exercise any right or remedy provided under this Agreement or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
Please note that this document is just a template and should be adjusted to fit your needs. For any legally binding agreement, it is recommended to consult with a legal professional to ensure that all terms are appropriately outlined and legally sound.
Suppose any provision or part-provision of this Agreement is or becomes invalid, illegal, or unenforceable. In that case, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. The relevant provision or part-provision shall be deemed deleted if such modification is impossible. Any change to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this Agreement.
The client shall indemnify and hold LME harmless from any claims, liabilities, damages, or expenses (including reasonable attorney's fees and court costs) arising from or related to the services provided by LME under this Agreement, except for claims, liabilities, damages or expenses directly resulting from LME's gross negligence or willful misconduct.
All notices, requests, consents, claims, demands, waivers, and other communications under this Agreement have to be in writing and addressed to the parties at the addresses set forth on the first page of this Agreement (or to such other address that may be designated by the receiving party from time to time per this section). All notices must be delivered by personal delivery, nationally recognized overnight courier or certified or registered mail (in each case, return receipt requested, postage prepaid), or via email.
No partnership or agency:
Nothing in this Agreement is intended to or shall be deemed to, establish any partnership or joint venture between the parties, constitute any party the agent of another party, or authorize any party to make or enter into any commitments for or on behalf of any other party. Each party confirms it is acting on its behalf and not for the benefit of any other person.
By requesting a service from LME, either by phone, email, booking form, or direct conversation, you accept these terms and conditions as a binding agreement between you and Life Maid Easy Home Cleaning Services.